Ranked #165 safest from AI among all Japanese occupations
Very lowLowModerateHighVery high
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Skills, education and requirements for 接客担当（ホテル・旅館）
Key skills
Active Listening
3.6
Speaking
3.2
Reading Comprehension
2.9
Service Orientation
2.9
Writing
2.9
Social Perceptiveness
2.9
Instructing
2.8
Coordination
2.7
Skill levels from the MHLW job tag worker survey.
Key knowledge areas
Customer and Personal Service
2.6
Sales and Marketing
1.4
English Language
1.4
Communications and Media
1.2
Foreign Language
1.2
Psychology
1.1
Personnel and Human Resources
1.0
Administration and Management
1.0
What the work involves
Establishing and Maintaining Interpersonal RelationshipsUpdating and Using Relevant KnowledgeOrganizing, Planning, and Prioritizing WorkMaking Decisions and Solving ProblemsJudging the Qualities of Objects, Services, or PeopleEvaluating Information to Determine Compliance with StandardsCommunicating with Supervisors, Peers, or SubordinatesGuiding, Directing, and Motivating Subordinates
Important abilities
Problem SensitivityOral ExpressionWritten ExpressionMemorizationOral ComprehensionDeductive Reasoning
Licenses and certifications (Japan)
実用英語技能検定 National license
Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.
Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Nov 1, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.