Ranked #468 safest from AI among all Japanese occupations
Very lowLowModerateHighVery high
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Skills, education and requirements for ヘルプデスク（IT）
Key skills
Active Listening
4.4
Speaking
4.0
Writing
3.8
Reading Comprehension
3.8
Instructing
3.8
Coordination
3.4
Critical Thinking
3.4
Social Perceptiveness
3.4
Skill levels from the MHLW job tag worker survey.
Key knowledge areas
Customer and Personal Service
2.4
Administrative
2.1
Computers and Electronics
2.0
Telecommunications
1.9
Communications and Media
1.6
English Language
1.6
Foreign Language
1.1
Administration and Management
0.9
What the work involves
Working with ComputersMaking Decisions and Solving ProblemsAnalyzing Data or InformationCommunicating with Supervisors, Peers, or SubordinatesUpdating and Using Relevant KnowledgeGetting InformationProcessing InformationIdentifying Objects, Actions, and Events
Important abilities
Problem SensitivityOral ExpressionWritten ComprehensionWritten ExpressionOral ComprehensionDeductive Reasoning
Licenses and certifications (Japan)
基本情報技術者
ITパスポート
情報処理安全確保支援士
その他の情報処理技術関係資格
ＭＯＳ Ｅｘｃｅｌエキスパート
ＭＯＳ Ｅｘｃｅｌスペシャリスト
ＭＯＳ Ｗｏｒｄエキスパート
ＭＯＳ Ｗｏｒｄスペシャリスト
ＭＯＳ ＰｏｗｅｒＰｏｉｎｔ
ＭＯＳ Ａｃｃｅｓｓ
ＭＯＳ Ｏｕｔｌｏｏｋ
Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.
Education of workers
Training before entry
Related work experience
Difficulty of entry: ★★★★☆ Demanding (from education, training, experience, licenses)
Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Nov 1, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.