Shigoto Zukan
日本語

How to become ヘルプデスク（it）education, training, experience, licenses and the steps to enter

Japan IT & Software Confidence ★★★★★

Average annual pay
¥6.10M
≈ $38,776
Top pay (est.)
¥10.66M
Top 10% ¥9.14M
Pay in 5 years
¥6.59Mest.
2031
Pay in 10 years
¥7.11Mest.
¥6.12M–¥8.26M
Outlook score
46/100
★★☆☆☆ Average
AI replacement risk
76%
High
Labor demand
Average
Openings-to-applicants 1.45x

How to become ヘルプデスク（it）

The typical path in Japan is shown by the education, training and experience of current workers above and in the Japanese guidance below. A detailed English guide for this occupation is being prepared.

Guidance from job tag (Japanese)
入職にあたっては、特に学歴や資格は必要とされない。学校での専攻も特に問われない。ただ、パソコン、プリンター複合機、POS端末、タブレットなどの情報機器が業務の対象となるので、IT関連知識が必要となる。
　入職後に半年程度、OJTで研修を受けた後、現場でトラブルや質問を受け付け、資料を調べ的確な回答ができるよう、経験を積んでいく。
　ヘルプデスクとして仕事に役立つ資格には、ITパスポートやMOS(マイクロソフト・オフィス・スペシャリスト)、基本情報技術者、情報処理技術者、情報処理安全確保支援士などがある。
　トラブルや問題点が個別対処で足りるのか、根本的な問題なのかを判断できる能力や問題解決する力、コミュニケーション力が求められる。IT関連の技術情報や用語には英語が使われる機会が多いので、ある程度の英語の読解力、会話力は必要である。特にグローバル展開している企業や外資系企業では、英語が社内言語とされている事例もある。

Skills, education and requirements for ヘルプデスク（IT）

Key skills

Active Listening
4.4
Speaking
4.0
Writing
3.8
Reading Comprehension
3.8
Instructing
3.8
Coordination
3.4
Critical Thinking
3.4
Social Perceptiveness
3.4

Skill levels from the MHLW job tag worker survey.

Key knowledge areas

Customer and Personal Service
2.4
Administrative
2.1
Computers and Electronics
2.0
Telecommunications
1.9
Communications and Media
1.6
English Language
1.6
Foreign Language
1.1
Administration and Management
0.9

What the work involves

Working with ComputersMaking Decisions and Solving ProblemsAnalyzing Data or InformationCommunicating with Supervisors, Peers, or SubordinatesUpdating and Using Relevant KnowledgeGetting InformationProcessing InformationIdentifying Objects, Actions, and Events

Important abilities

Problem SensitivityOral ExpressionWritten ComprehensionWritten ExpressionOral ComprehensionDeductive Reasoning

Licenses and certifications (Japan)

Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.

Education of workers

Training before entry

Related work experience

Difficulty of entry: ★★★★☆ Demanding (from education, training, experience, licenses)

Career path and how to earn more as ヘルプデスク（it）

Career-path guidance is being prepared. Pay by experience is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Nov 1, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.