Shigoto Zukan
日本語

Will AI replace bill and account collectors?AI replacement risk 76% and how the work is changing

United States Finance Confidence ★★★★★

Median annual pay
$47,030
25th–75th pct. $39,010–$56,740
Top pay (est.)
$85,300
Top 10% $65,580
Pay in 5 years
$50,700est.
2031
Pay in 10 years
$54,600est.
$46,900–$63,400
Outlook score
19/100
★☆☆☆☆ Weak
AI replacement risk
76%
High
Job growth (10 yr)
−10.4%
11K openings / yr

Will AI replace Bill and Account Collectors? AI replacement risk

76%
High
Ranked #771 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Bill and Account Collectors

Key skills

Reading Comprehension
3.6
Active Listening
3.6
Speaking
3.6
Persuasion
3.6
Critical Thinking
3.5
Negotiation
3.1
Writing
3.1
Social Perceptiveness
3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
5.2
Administration and Management
4.3
Computers and Electronics
4.2
Administrative
4.1
English Language
4.1
Mathematics
3.6
Economics and Accounting
3.1
Law and Government
2.7

What the work involves

Organizing, Planning, and Prioritizing WorkGetting InformationEstablishing and Maintaining Interpersonal RelationshipsResolving Conflicts and Negotiating with OthersMaking Decisions and Solving ProblemsCommunicating with Supervisors, Peers, or SubordinatesProcessing InformationDocumenting/Recording Information

Important abilities

Oral ExpressionOral ComprehensionWritten ComprehensionNear VisionWritten ExpressionInductive Reasoning

Education of workers

High school diploma
48%
Some college
27%
Bachelor's degree
21%
Less than high school
2%
Post-secondary certificate
1%

Training before entry

Up to 1 month
22%
3–6 months
15%
1–2 years
8%
None / short demo
5%
2–4 years
1%

Related work experience

6–12 months
42%
2–4 years
28%
1–2 years
19%
Up to 1 month
4%
None
3%
1–3 months
2%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.