Shigoto Zukan
日本語

Will AI replace claims adjusters, examiners, and investigators?AI replacement risk 69% and how the work is changing

United States Management & Consulting Confidence ★★★★★

Median annual pay
$78,000
25th–75th pct. $61,160–$98,030
Top pay (est.)
$152,200
Top 10% $117,040
Pay in 5 years
$85,900est.
2031
Pay in 10 years
$94,700est.
$81,400–$109,900
Outlook score
35/100
★★☆☆☆ Below average
AI replacement risk
69%
High
Job growth (10 yr)
−5.5%
21K openings / yr

Will AI replace Claims Adjusters, Examiners, and Investigators? AI replacement risk

69%
High
Ranked #731 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Claims Adjusters, Examiners, and Investigators

Key skills

Reading Comprehension
4.5
Critical Thinking
4.2
Active Listening
4.2
Speaking
4.0
Monitoring
3.9
Writing
3.9
Judgment and Decision Making
3.8
Active Learning
3.5

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
6.2
Administrative
5.1
English Language
4.1
Computers and Electronics
4.0
Mathematics
3.8
Administration and Management
3.4
Economics and Accounting
3.3
Law and Government
3.3

What the work involves

Resolving Conflicts and Negotiating with OthersEstablishing and Maintaining Interpersonal RelationshipsOrganizing, Planning, and Prioritizing WorkCommunicating with People Outside the OrganizationMaking Decisions and Solving ProblemsUpdating and Using Relevant KnowledgeGetting InformationProcessing Information

Important abilities

Oral ExpressionOral ComprehensionDeductive ReasoningInductive ReasoningWritten ComprehensionWritten Expression

Education of workers

Bachelor's degree
56%
High school diploma
13%
Associate's degree
12%
Some college
12%
Doctoral degree
4%
Post-secondary certificate
3%

Training before entry

6–12 months
20%
1–3 months
18%
Up to 1 month
16%
1–2 years
14%
3–6 months
13%
2–4 years
10%
None / short demo
7%
4–10 years
1%

Related work experience

2–4 years
22%
1–2 years
19%
6–8 years
17%
4–6 years
11%
6–12 months
10%
None
7%
8–10 years
6%
Over 10 years
5%
1–3 months
2%
3–6 months
2%

Job Zone 4 — considerable preparation needed (O*NET)

Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.