Will AI replace concierges?AI replacement risk 47% and how the work is changing

United States Hospitality Confidence ★★★★★

Median annual pay

$38,950

25th–75th pct. $35,660–$47,350

Top pay (est.)

$74,800

Top 10% $57,570

Pay in 5 years

$45,000est.

2031

Pay in 10 years

$52,100est.

$44,800–$60,500

Outlook score

46/100

★★☆☆☆ Average

AI replacement risk

47%

Moderate

Job growth (10 yr)

+2.6%

6,900 openings / yr

Will AI replace Concierges? AI replacement risk

47%

Moderate

Ranked #478 safest from AI among all U.S. occupations

Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Concierges

Key skills

Service Orientation

4.0

Active Listening

3.9

Critical Thinking

3.5

Speaking

3.4

Social Perceptiveness

3.0

Coordination

3.0

Judgment and Decision Making

3.0

Persuasion

3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service

4.5

Administrative

4.4

English Language

4.1

Administration and Management

3.7

Computers and Electronics

3.1

Transportation

3.1

Psychology

3.0

Personnel and Human Resources

2.9

What the work involves

Organizing, Planning, and Prioritizing WorkEstablishing and Maintaining Interpersonal RelationshipsGetting InformationPerforming for or Working Directly with the PublicCommunicating with Supervisors, Peers, or SubordinatesUpdating and Using Relevant KnowledgeThinking CreativelyCommunicating with People Outside the Organization

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityProblem SensitivityNear Vision

Education of workers

High school diploma

45%

Some college

27%

Bachelor's degree

Post-secondary certificate

Associate's degree

Less than high school

Training before entry

Up to 1 month

45%

1–3 months

23%

3–6 months

14%

None / short demo

1–2 years

6–12 months

Related work experience

6–12 months

32%

1–2 years

23%

None

18%

2–4 years

Up to 1 month

4–6 years

1–3 months

3–6 months

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Hotel, Motel, and Resort Desk Clerks Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.	$35,070	40/100	50%
2	Lodging Managers Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.	$69,250	62/100	47%
3	Baggage Porters and Bellhops Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.	$37,080	44/100	15%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.