Will AI replace first-line supervisors of personal service workers?AI replacement risk 55% and how the work is changing

United States Confidence ★★★★★

Median annual pay
$48,590
25th–75th pct. $39,050–$61,100
Top pay (est.)
$97,900
Top 10% $75,330
Pay in 5 years
$56,200est.
2031
Pay in 10 years
$65,100est.
$56,000–$75,600
Outlook score
57/100
★★★☆☆ Average
AI replacement risk
55%
Moderate
Job growth (10 yr)
+6.3%
12K openings / yr

Will AI replace First-Line Supervisors of Personal Service Workers? AI replacement risk

55%
Moderate
Ranked #588 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for First-Line Supervisors of Personal Service Workers

Key skills

Social Perceptiveness
3.9
Active Listening
3.9
Management of Personnel Resources
3.9
Critical Thinking
3.9
Time Management
3.8
Speaking
3.8
Reading Comprehension
3.8
Coordination
3.6

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
6.4
Psychology
4.8
English Language
4.6
Education and Training
4.6
Computers and Electronics
4.3
Personnel and Human Resources
4.2
Administrative
4.1
Public Safety and Security
4.0

What the work involves

Communicating with Supervisors, Peers, or SubordinatesIdentifying Objects, Actions, and EventsMaking Decisions and Solving ProblemsUpdating and Using Relevant KnowledgeEstablishing and Maintaining Interpersonal RelationshipsOrganizing, Planning, and Prioritizing WorkMonitoring Processes, Materials, or SurroundingsGetting Information

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionProblem SensitivityWritten ComprehensionWritten Expression

Education of workers

High school diploma
15%
Bachelor's degree
8%
Less than high school
3%
Master's degree
3%

Training before entry

3–6 months
12%
1–2 years
6%
None / short demo
6%

Related work experience

2–4 years
68%
6–12 months
9%
1–2 years
8%
4–6 years
6%
3–6 months
5%
None
5%

Job Zone 3 — medium preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.