First-Line Supervisors of Personal Service Workers
Also called: Adult Family Home Program Manager, Animal Trainer Supervisor, Aquatics Supervisor, Bar and Restaurant Manager, Barber Shop Manager, Beauty Shop Manager, Bell Captain, Bellhop Service Captain
Supervise and coordinate activities of personal service workers.
What first-line supervisors of personal service workers do
Typical tasks
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.
Typical path into the job (BLS)
First-Line Supervisors of Personal Service Workers salary
The median annual wage for first-line supervisors of personal service workers is $48,590 (BLS OEWS May 2025; BLS Employment Projections 2025–35, national). The lowest 10 percent earn less than $34,010 and the highest 10 percent earn more than $75,330. The mean annual wage is $52,360.
The mean hourly wage of $25.00 is 3.4× the federal minimum wage of $7.25. State minimums are higher in most large states. Minimum wage by state →
How does your pay compare with people your age?
Your numbers are not sent or stored. The comparison uses this occupation's BLS wage percentiles, adjusted for age with BLS median weekly earnings by age group (Q3 2026).
Pay by percentile
Annual wage percentiles from the BLS Occupational Employment and Wage Statistics (OEWS). Percentiles are a good proxy for pay by experience.
Projected pay for First-Line Supervisors of Personal Service Workers (3, 5 and 10 years)est.
Today $48,590 → in 3 years $53,000 → in 5 years $56,200 → in 10 years $65,100 (10-year range $56,000–$75,600). The model assumes pay growth of +3.0% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (BLS projected employment growth), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for First-Line Supervisors of Personal Service Workers
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace First-Line Supervisors of Personal Service Workers? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for First-Line Supervisors of Personal Service Workers
Employment projections are from the BLS Employment Projections program (2025–35). Annual openings include both new jobs and replacement of workers who leave the occupation.
The same job in Japan
| First-Line Supervisors of Personal Service Workers United States | 訪問介護のサービス提供責任者 Japan | |
|---|---|---|
| Median / average pay | $48,590 | ¥4.41M ≈ $28,066 |
| Pay in 10 years (est.) | $65,100 | ¥6.23M |
| Outlook score | 57 | 72 |
| AI replacement risk | 55% Moderate | 6% Very low |
| Workers | 114K | — |
Matched by occupation (SOC code). Yen converted at 157.25 JPY/USD for reference; Japanese figures are averages, U.S. figures are medians, and the surveys define occupations differently.
Skills, education and requirements for First-Line Supervisors of Personal Service Workers
Key skills
O*NET skill level ratings (0–7).
Key knowledge areas
What the work involves
Important abilities
Education of workers
Training before entry
Related work experience
Job Zone 3 — medium preparation needed (O*NET)
Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)
How to become first-line supervisors of personal service workers
A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.
Career path and how to earn more as first-line supervisors of personal service workers
Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.