駅務員 駅務員
What 駅務員 do
An English description is being prepared. Japanese description:
出札係は、自動券売機の点検や窓口での切符販売などを行う。まず、自動券売機を点検し、切符の用紙や釣銭を補充するなど販売の準備を行う。機械にトラブルが生じた場合には、迅速に対応を行う。また、窓口では、販売開始前に釣銭などの準備を行い、窓口を訪れた旅客に対して、乗車券、指定券、定期券などの販売を行う。行き先や列車の変更、切符の払い戻しなどをすることもある。誤った切符を販売したり、釣銭を間違わないよう、細心の注意を払う。販売終了後には、券売機に記録された売り上げと現金の残高が一致しているか確認し、金庫に現金を納める。
改札係は、自動改札機を点検し、回収された切符を集めるなどの準備を行う。改札口では、乗り越しの乗客に対して、運賃の精算を行う。自動精算機を導入している駅もある。行き先やホームの案内、遺失物の捜索なども改札係の仕事となる。
更に、乗客からの問い合わせの対応や、ホームでの列車の対応を行うほか、朝夕のラッシュ時には、乗客の整理や案内、安全確認を行うこともある。また、クレーム対応や乗客同士のトラブル対応、傷病人への対応、障害者の乗降時の支援なども行う。事故や災害時の遅延、運休、振替輸送の際の乗客への案内も仕事となる。
◇ よく使う道具、機材、情報技術等
券売機、自動改札機、乗り越し精算機、パソコン
Employment type of workers
駅務員 salary
The average annual pay for 駅務員 in Japan is ¥5.80M (≈ $36,865; Basic Survey on Wage Structure (2025), national). The estimated median is ¥5.39M, the typical range is ¥3.91M–¥10.04M and the top 10% earn about ¥8.62M.
How does your pay compare with people your age?
Your numbers are not sent or stored. The distribution is estimated from Japan's national wage statistics, including pay differences by age.
Pay by ageest.
Estimated from the average pay and average age (48.6) using the age-wage curve of the Basic Survey on Wage Structure.
Pay by experienceest.
Pay by employment typeest.
The average hourly wage of ¥2,729 is 2.3× Japan's national average minimum wage of ¥1,177 (fiscal 2026). Minimum wage by prefecture →
Japanese pay is shown in yen (¥5.57M = 5.57 million yen ≈ 557万円). Dollar figures use the current rate of 157.25 yen per dollar and are for reference only; purchasing power differs.
Pay over time
| Year | Average pay | Employment | Openings ratio |
|---|---|---|---|
| 2021 | ¥4.54M | — | — |
| 2022 | ¥4.85M | — | — |
| 2023 | ¥4.91M | — | 3.22x |
| 2024 | ¥5.06M | — | 3.33x |
| 2025 | ¥5.80M | — | 3.00x |
Projected pay for 駅務員 (3, 5 and 10 years)est.
Today ¥5.80M → in 3 years ¥6.43M → in 5 years ¥6.89M → in 10 years ¥8.18M (10-year range ¥7.03M–¥9.49M). The model assumes pay growth of +3.5% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (the job-openings-to-applicants ratio), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for 駅務員
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace 駅務員? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for 駅務員
A ratio above 1.0 means there are more job openings than applicants (a labor shortage). The 5- and 10-year figures are estimates from the openings ratio, wage momentum and AI replacement risk.
The same job in the United States
| 駅務員 Japan | Reservation and Transportation Ticket Agents and Travel Clerks United States | |
|---|---|---|
| Median / average pay | ¥5.80M ≈ $36,865 | $44,390 |
| Pay in 10 years (est.) | ¥8.18M | $56,000 |
| Outlook score | 69 | 35 |
| AI replacement risk | 47% Moderate | 69% High |
| Workers | — | 119K |
Matched by occupation (SOC code). Yen converted at 157.25 JPY/USD for reference; Japanese figures are averages, U.S. figures are medians, and the surveys define occupations differently.
Skills, education and requirements for 駅務員
Key skills
Skill levels from the MHLW job tag worker survey.
Key knowledge areas
What the work involves
Important abilities
Licenses and certifications (Japan)
No specific license or certification is required.
Education of workers
Training before entry
Related work experience
Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience, licenses)
How to become 駅務員
The typical path in Japan is shown by the education, training and experience of current workers above and in the Japanese guidance below. A detailed English guide for this occupation is being prepared.
Guidance from job tag (Japanese)
高校や大学などを卒業後、鉄道会社に入社する。新入社員教育や機器の取り扱い方のトレーニングを受けて、駅務員として各駅に配属される。
出札・改札の業務を経験し、その後試験を受けて、車掌や運転士に進む道もある。また、昇進試験に合格し、助役や駅長などの管理職に進むこともある。
駅の出札・改札業務では多額の現金を扱うため、金銭を管理できる能力が求められる。乗客に気持ちよく駅を利用してもらうため、接客マナーも重要である。
Career path and how to earn more as 駅務員
Career-path guidance is being prepared. Pay by experience is shown in the Pay section.