Shigoto Zukan
日本語

Will AI replace computer user support specialists?AI replacement risk 69% and how the work is changing

United States IT & Software Confidence ★★★★★

Median annual pay
$61,860
25th–75th pct. $49,000–$79,040
Top pay (est.)
$130,700
Top 10% $100,540
Pay in 5 years
$68,500est.
2031
Pay in 10 years
$75,800est.
$65,200–$88,000
Outlook score
31/100
★★☆☆☆ Below average
AI replacement risk
69%
High
Job growth (10 yr)
−3.5%
40K openings / yr

Will AI replace Computer User Support Specialists? AI replacement risk

69%
High
Ranked #731 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Computer User Support Specialists

Key skills

Reading Comprehension
4.0
Active Listening
4.0
Speaking
4.0
Critical Thinking
3.9
Instructing
3.6
Active Learning
3.2
Complex Problem Solving
3.2
Service Orientation
3.1

O*NET skill level ratings (0–7).

Key knowledge areas

Computers and Electronics
5.9
Customer and Personal Service
5.6
Administrative
5.2
Telecommunications
4.6
Education and Training
4.5
English Language
4.4
Mechanical
4.4
Administration and Management
4.3

What the work involves

Communicating with Supervisors, Peers, or SubordinatesWorking with ComputersUpdating and Using Relevant KnowledgeGetting InformationThinking CreativelyProcessing InformationEstablishing and Maintaining Interpersonal RelationshipsMonitoring Processes, Materials, or Surroundings

Important abilities

Oral ExpressionOral ComprehensionWritten ComprehensionNear VisionWritten ExpressionProblem Sensitivity

Education of workers

Associate's degree
14%
Professional degree
4%
Some college
2%

Training before entry

6–12 months
19%
2–4 years
7%
1–2 years
6%
None / short demo
6%
3–6 months
3%

Related work experience

4–6 years
14%
1–2 years
2%

Job Zone 3 — medium preparation needed (O*NET)

Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.