Shigoto Zukan
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How to become computer user support specialistseducation, training, experience and the steps to enter

United States IT & Software Confidence ★★★★★

Median annual pay
$61,860
25th–75th pct. $49,000–$79,040
Top pay (est.)
$130,700
Top 10% $100,540
Pay in 5 years
$68,500est.
2031
Pay in 10 years
$75,800est.
$65,200–$88,000
Outlook score
31/100
★★☆☆☆ Below average
AI replacement risk
69%
High
Job growth (10 yr)
−3.5%
40K openings / yr

How to become computer user support specialists

Typical education
Some college, no degree
BLS
Related experience
None
On-the-job training
Moderate-term on-the-job training

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for Computer User Support Specialists

Key skills

Reading Comprehension
4.0
Active Listening
4.0
Speaking
4.0
Critical Thinking
3.9
Instructing
3.6
Active Learning
3.2
Complex Problem Solving
3.2
Service Orientation
3.1

O*NET skill level ratings (0–7).

Key knowledge areas

Computers and Electronics
5.9
Customer and Personal Service
5.6
Administrative
5.2
Telecommunications
4.6
Education and Training
4.5
English Language
4.4
Mechanical
4.4
Administration and Management
4.3

What the work involves

Communicating with Supervisors, Peers, or SubordinatesWorking with ComputersUpdating and Using Relevant KnowledgeGetting InformationThinking CreativelyProcessing InformationEstablishing and Maintaining Interpersonal RelationshipsMonitoring Processes, Materials, or Surroundings

Important abilities

Oral ExpressionOral ComprehensionWritten ComprehensionNear VisionWritten ExpressionProblem Sensitivity

Education of workers

Associate's degree
14%
Professional degree
4%
Some college
2%

Training before entry

6–12 months
19%
2–4 years
7%
1–2 years
6%
None / short demo
6%
3–6 months
3%

Related work experience

4–6 years
14%
1–2 years
2%

Job Zone 3 — medium preparation needed (O*NET)

Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)

Career path and how to earn more as computer user support specialists

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.