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How to become dispatchers, except police, fire, and ambulanceeducation, training, experience and the steps to enter

United States Logistics Confidence ★★★★★

Median annual pay
$50,340
25th–75th pct. $42,750–$62,450
Top pay (est.)
$101,600
Top 10% $78,140
Pay in 5 years
$57,100est.
2031
Pay in 10 years
$64,800est.
$55,700–$75,200
Outlook score
33/100
★★☆☆☆ Below average
AI replacement risk
57%
Moderate
Job growth (10 yr)
−0.7%
16K openings / yr

How to become dispatchers, except police, fire, and ambulance

Typical education
High school diploma or equivalent
BLS
Related experience
None
On-the-job training
Moderate-term on-the-job training

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for Dispatchers, Except Police, Fire, and Ambulance

Key skills

Active Listening
3.9
Speaking
3.9
Critical Thinking
3.8
Coordination
3.6
Monitoring
3.2
Reading Comprehension
3.2
Time Management
3.1
Social Perceptiveness
3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
5.5
Administrative
4.6
Administration and Management
4.3
Public Safety and Security
3.9
English Language
3.8
Transportation
3.6
Computers and Electronics
3.3
Education and Training
3.2

What the work involves

Establishing and Maintaining Interpersonal RelationshipsCoordinating the Work and Activities of OthersOrganizing, Planning, and Prioritizing WorkCoaching and Developing OthersGuiding, Directing, and Motivating SubordinatesPerforming for or Working Directly with the PublicMonitoring Processes, Materials, or SurroundingsCommunicating with Supervisors, Peers, or Subordinates

Important abilities

Speech RecognitionSpeech ClarityOral ExpressionOral ComprehensionNear VisionDeductive Reasoning

Education of workers

High school diploma
47%
Some college
26%
Associate's degree
8%
Post-secondary certificate
7%
Bachelor's degree
7%
Less than high school
5%

Training before entry

Up to 1 month
45%
1–3 months
14%
None / short demo
11%
1–2 years
8%
6–12 months
8%
3–6 months
8%
4–10 years
6%

Related work experience

1–2 years
34%
None
20%
2–4 years
13%
4–6 years
8%
6–12 months
2%
Up to 1 month
1%
1–3 months
1%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Career path and how to earn more as dispatchers, except police, fire, and ambulance

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.