First-Line Supervisors of Non-Retail Sales Workers
Also called: Advertising Material Distributors Supervisor, Blood Donor Recruiter Supervisor, Bowling Desk Clerk Supervisor, Bulk Plant Supervisor, Circulation Crew Leader, Client Service Supervisor, Customer Service Department Supervisor, Customer Service Supervisor
Directly supervise and coordinate activities of sales workers other than retail sales workers.
What first-line supervisors of non-retail sales workers do
Typical tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Visit retailers and sales representatives to promote products and gather information.
- Formulate pricing policies on merchandise according to profitability requirements.
- Prepare sales and inventory reports for management and budget departments.
Typical path into the job (BLS)
First-Line Supervisors of Non-Retail Sales Workers salary
The median annual wage for first-line supervisors of non-retail sales workers is $87,520 (BLS OEWS May 2025; BLS Employment Projections 2025–35, national). The lowest 10 percent earn less than $50,320 and the highest 10 percent earn more than $164,070. The mean annual wage is $99,370.
The mean hourly wage of $47.00 is 6.5× the federal minimum wage of $7.25. State minimums are higher in most large states. Minimum wage by state →
How does your pay compare with people your age?
Your numbers are not sent or stored. The comparison uses this occupation's BLS wage percentiles, adjusted for age with BLS median weekly earnings by age group (Q3 2026).
Pay by percentile
Annual wage percentiles from the BLS Occupational Employment and Wage Statistics (OEWS). Percentiles are a good proxy for pay by experience.
Projected pay for First-Line Supervisors of Non-Retail Sales Workers (3, 5 and 10 years)est.
Today $87,520 → in 3 years $94,200 → in 5 years $98,900 → in 10 years $111,700 (10-year range $96,000–$129,600). The model assumes pay growth of +2.5% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (BLS projected employment growth), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for First-Line Supervisors of Non-Retail Sales Workers
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace First-Line Supervisors of Non-Retail Sales Workers? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for First-Line Supervisors of Non-Retail Sales Workers
Employment projections are from the BLS Employment Projections program (2025–35). Annual openings include both new jobs and replacement of workers who leave the occupation.
Skills, education and requirements for First-Line Supervisors of Non-Retail Sales Workers
Key skills
O*NET skill level ratings (0–7).
Key knowledge areas
What the work involves
Important abilities
Education of workers
Training before entry
Related work experience
Job Zone 4 — considerable preparation needed (O*NET)
Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)
How to become first-line supervisors of non-retail sales workers
A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.
Career path and how to earn more as first-line supervisors of non-retail sales workers
Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.