Shigoto Zukan
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Will AI replace hotel, motel, and resort desk clerks?AI replacement risk 50% and how the work is changing

United States Hospitality Confidence ★★★★★

Median annual pay
$35,070
25th–75th pct. $29,810–$38,100
Top pay (est.)
$59,100
Top 10% $45,470
Pay in 5 years
$40,400est.
2031
Pay in 10 years
$46,600est.
$40,100–$54,100
Outlook score
40/100
★★☆☆☆ Below average
AI replacement risk
50%
Moderate
Job growth (10 yr)
+1.8%
36K openings / yr

Will AI replace Hotel, Motel, and Resort Desk Clerks? AI replacement risk

50%
Moderate
Ranked #515 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Hotel, Motel, and Resort Desk Clerks

Key skills

Service Orientation
3.6
Reading Comprehension
3.5
Critical Thinking
3.5
Social Perceptiveness
3.2
Active Listening
3.2
Coordination
3.1
Management of Personnel Resources
3.0
Time Management
3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
4.4
Administrative
4.2
English Language
4.1
Computers and Electronics
3.3
Public Safety and Security
3.1
Mathematics
3.0
Administration and Management
2.8
Economics and Accounting
2.7

What the work involves

Performing for or Working Directly with the PublicEstablishing and Maintaining Interpersonal RelationshipsCommunicating with Supervisors, Peers, or SubordinatesMaking Decisions and Solving ProblemsResolving Conflicts and Negotiating with OthersGetting InformationUpdating and Using Relevant KnowledgeOrganizing, Planning, and Prioritizing Work

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionNear VisionSpeech ClarityWritten Comprehension

Education of workers

High school diploma
75%
Some college
11%
Associate's degree
6%
Bachelor's degree
5%
Post-secondary certificate
2%
Less than high school
1%

Training before entry

Up to 1 month
36%
None / short demo
33%
1–3 months
10%
3–6 months
9%
6–12 months
8%
1–2 years
4%

Related work experience

None
52%
6–12 months
18%
3–6 months
14%
1–2 years
10%
2–4 years
5%
1–3 months
1%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.