Shigoto Zukan
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How to become hotel, motel, and resort desk clerkseducation, training, experience and the steps to enter

United States Hospitality Confidence ★★★★★

Median annual pay
$35,070
25th–75th pct. $29,810–$38,100
Top pay (est.)
$59,100
Top 10% $45,470
Pay in 5 years
$40,400est.
2031
Pay in 10 years
$46,600est.
$40,100–$54,100
Outlook score
40/100
★★☆☆☆ Below average
AI replacement risk
50%
Moderate
Job growth (10 yr)
+1.8%
36K openings / yr

How to become hotel, motel, and resort desk clerks

Typical education
High school diploma or equivalent
BLS
Related experience
None
On-the-job training
Short-term on-the-job training

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for Hotel, Motel, and Resort Desk Clerks

Key skills

Service Orientation
3.6
Reading Comprehension
3.5
Critical Thinking
3.5
Social Perceptiveness
3.2
Active Listening
3.2
Coordination
3.1
Management of Personnel Resources
3.0
Time Management
3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
4.4
Administrative
4.2
English Language
4.1
Computers and Electronics
3.3
Public Safety and Security
3.1
Mathematics
3.0
Administration and Management
2.8
Economics and Accounting
2.7

What the work involves

Performing for or Working Directly with the PublicEstablishing and Maintaining Interpersonal RelationshipsCommunicating with Supervisors, Peers, or SubordinatesMaking Decisions and Solving ProblemsResolving Conflicts and Negotiating with OthersGetting InformationUpdating and Using Relevant KnowledgeOrganizing, Planning, and Prioritizing Work

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionNear VisionSpeech ClarityWritten Comprehension

Education of workers

High school diploma
75%
Some college
11%
Associate's degree
6%
Bachelor's degree
5%
Post-secondary certificate
2%
Less than high school
1%

Training before entry

Up to 1 month
36%
None / short demo
33%
1–3 months
10%
3–6 months
9%
6–12 months
8%
1–2 years
4%

Related work experience

None
52%
6–12 months
18%
3–6 months
14%
1–2 years
10%
2–4 years
5%
1–3 months
1%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Career path and how to earn more as hotel, motel, and resort desk clerks

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.