Social and Community Service Managers
Also called: Adoption Services Manager, Adult Daycare Coordinator, Borough Coordinator, Case Manager, Case Services Manager, Casework Department Director, Casework Director, Casework Services Director
Plan, direct, or coordinate the activities of a social service program or community outreach organization.
What social and community service managers do
Typical tasks
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
Typical path into the job (BLS)
Social and Community Service Managers salary
The median annual wage for social and community service managers is $80,390 (BLS OEWS May 2025; BLS Employment Projections 2025–35, national). The lowest 10 percent earn less than $53,150 and the highest 10 percent earn more than $132,260. The mean annual wage is $88,880.
The mean hourly wage of $42.00 is 5.8× the federal minimum wage of $7.25. State minimums are higher in most large states. Minimum wage by state →
How does your pay compare with people your age?
Your numbers are not sent or stored. The comparison uses this occupation's BLS wage percentiles, adjusted for age with BLS median weekly earnings by age group (Q3 2026).
Pay by percentile
Annual wage percentiles from the BLS Occupational Employment and Wage Statistics (OEWS). Percentiles are a good proxy for pay by experience.
Projected pay for Social and Community Service Managers (3, 5 and 10 years)est.
Today $80,390 → in 3 years $88,000 → in 5 years $93,500 → in 10 years $108,800 (10-year range $93,500–$126,300). The model assumes pay growth of +3.1% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (BLS projected employment growth), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for Social and Community Service Managers
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace Social and Community Service Managers? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for Social and Community Service Managers
Employment projections are from the BLS Employment Projections program (2025–35). Annual openings include both new jobs and replacement of workers who leave the occupation.
The same job in Japan
| Social and Community Service Managers United States | 児童発達支援管理責任者 Japan | 障害福祉サービス管理責任者 Japan | |
|---|---|---|---|
| Median / average pay | $80,390 | ¥4.42M ≈ $28,086 | ¥4.42M ≈ $28,086 |
| Pay in 10 years (est.) | $108,800 | ¥6.20M | ¥6.20M |
| Outlook score | 66 | 68 | 68 |
| AI replacement risk | 53% Moderate | 15% Very low | 15% Very low |
| Workers | 209K | — | — |
Matched by occupation (SOC code). Yen converted at 157.25 JPY/USD for reference; Japanese figures are averages, U.S. figures are medians, and the surveys define occupations differently.
Skills, education and requirements for Social and Community Service Managers
Key skills
O*NET skill level ratings (0–7).
Key knowledge areas
What the work involves
Important abilities
Education of workers
Training before entry
Related work experience
Job Zone 4 — considerable preparation needed (O*NET)
Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)
How to become social and community service managers
A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.
Career path and how to earn more as social and community service managers
Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.