Shigoto Zukan
日本語

Will AI replace コールセンターオペレーター?AI replacement risk 83% and how the work is changing

Japan Office & Admin Confidence ★★★★★

Average annual pay
¥4.07M
≈ $25,884
Top pay (est.)
¥6.65M
Top 10% ¥5.79M
Pay in 5 years
¥4.29Mest.
2031
Pay in 10 years
¥4.52Mest.
¥3.89M–¥5.25M
Outlook score
28/100
★☆☆☆☆ Weak
AI replacement risk
83%
Very high
Labor demand
Low
Openings-to-applicants 0.34x

Will AI replace コールセンターオペレーター? AI replacement risk

83%
Very high
Ranked #519 safest from AI among all Japanese occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for コールセンターオペレーター

Key skills

Active Listening
4.8
Speaking
3.9
Reading Comprehension
3.4
Writing
3.3
Social Perceptiveness
3.2
Persuasion
3.1
Service Orientation
2.8
Active Learning
2.6

Skill levels from the MHLW job tag worker survey.

Key knowledge areas

Customer and Personal Service
3.0
Administrative
2.0
English Language
1.9
Communications and Media
1.2
Sales and Marketing
1.1
Psychology
0.8
Public Safety and Security
0.8
Telecommunications
0.7

What the work involves

Communicating with Supervisors, Peers, or SubordinatesWorking with ComputersUpdating and Using Relevant KnowledgeIdentifying Objects, Actions, and EventsGetting InformationCommunicating with People Outside the OrganizationMonitoring Processes, Materials, or SurroundingsDocumenting/Recording Information

Important abilities

Oral ExpressionOral ComprehensionProblem SensitivityWritten ExpressionSpeech ClarityWritten Comprehension

Licenses and certifications (Japan)

No specific license or certification is required.

Education of workers

Training before entry

Related work experience

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience, licenses)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Nov 1, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.