Shigoto Zukan
日本語

Will AI replace first-line supervisors of retail sales workers?AI replacement risk 46% and how the work is changing

United States Retail Confidence ★★★★★

Median annual pay
$48,520
25th–75th pct. $38,590–$62,130
Top pay (est.)
$100,200
Top 10% $77,080
Pay in 5 years
$55,300est.
2031
Pay in 10 years
$63,000est.
$54,200–$73,100
Outlook score
38/100
★★☆☆☆ Below average
AI replacement risk
46%
Moderate
Job growth (10 yr)
−3.7%
114K openings / yr

Will AI replace First-Line Supervisors of Retail Sales Workers? AI replacement risk

46%
Moderate
Ranked #465 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for First-Line Supervisors of Retail Sales Workers

Key skills

Monitoring
3.9
Speaking
3.9
Reading Comprehension
3.9
Critical Thinking
3.9
Social Perceptiveness
3.8
Service Orientation
3.8
Coordination
3.6
Persuasion
3.6

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
5.6
Administration and Management
4.3
Education and Training
4.2
Administrative
4.0
Computers and Electronics
3.9
Economics and Accounting
3.6
Sales and Marketing
3.6
Mathematics
3.6

What the work involves

Establishing and Maintaining Interpersonal RelationshipsPerforming for or Working Directly with the PublicResolving Conflicts and Negotiating with OthersCoaching and Developing OthersGuiding, Directing, and Motivating SubordinatesTraining and Teaching OthersCommunicating with People Outside the OrganizationCommunicating with Supervisors, Peers, or Subordinates

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionWritten ExpressionDeductive ReasoningProblem Sensitivity

Education of workers

High school diploma
52%
Associate's degree
19%
Less than high school
14%
Post-secondary certificate
9%
Some college
6%

Training before entry

6–12 months
32%
None / short demo
20%
1–3 months
19%
3–6 months
19%
Up to 1 month
9%
4–10 years
2%

Related work experience

4–6 years
36%
2–4 years
21%
None
19%
6–12 months
17%
1–2 years
4%
6–8 years
2%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.