Shigoto Zukan
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How to become first-line supervisors of retail sales workerseducation, training, experience and the steps to enter

United States Retail Confidence ★★★★★

Median annual pay
$48,520
25th–75th pct. $38,590–$62,130
Top pay (est.)
$100,200
Top 10% $77,080
Pay in 5 years
$55,300est.
2031
Pay in 10 years
$63,000est.
$54,200–$73,100
Outlook score
38/100
★★☆☆☆ Below average
AI replacement risk
46%
Moderate
Job growth (10 yr)
−3.7%
114K openings / yr

How to become first-line supervisors of retail sales workers

Typical education
High school diploma or equivalent
BLS
Related experience
Less than 5 years
On-the-job training
None

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for First-Line Supervisors of Retail Sales Workers

Key skills

Monitoring
3.9
Speaking
3.9
Reading Comprehension
3.9
Critical Thinking
3.9
Social Perceptiveness
3.8
Service Orientation
3.8
Coordination
3.6
Persuasion
3.6

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
5.6
Administration and Management
4.3
Education and Training
4.2
Administrative
4.0
Computers and Electronics
3.9
Economics and Accounting
3.6
Sales and Marketing
3.6
Mathematics
3.6

What the work involves

Establishing and Maintaining Interpersonal RelationshipsPerforming for or Working Directly with the PublicResolving Conflicts and Negotiating with OthersCoaching and Developing OthersGuiding, Directing, and Motivating SubordinatesTraining and Teaching OthersCommunicating with People Outside the OrganizationCommunicating with Supervisors, Peers, or Subordinates

Important abilities

Oral ExpressionOral ComprehensionSpeech RecognitionWritten ExpressionDeductive ReasoningProblem Sensitivity

Education of workers

High school diploma
52%
Associate's degree
19%
Less than high school
14%
Post-secondary certificate
9%
Some college
6%

Training before entry

6–12 months
32%
None / short demo
20%
1–3 months
19%
3–6 months
19%
Up to 1 month
9%
4–10 years
2%

Related work experience

4–6 years
36%
2–4 years
21%
None
19%
6–12 months
17%
1–2 years
4%
6–8 years
2%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Career path and how to earn more as first-line supervisors of retail sales workers

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.