Will AI replace passenger attendants?AI replacement risk 23% and how the work is changing

United States Transportation Confidence ★★★★★

Median annual pay
$37,720
25th–75th pct. $31,240–$41,680
Top pay (est.)
$60,600
Top 10% $46,590
Pay in 5 years
$44,400est.
2031
Pay in 10 years
$52,200est.
$44,900–$60,600
Outlook score
60/100
★★★☆☆ Average
AI replacement risk
23%
Low
Job growth (10 yr)
+6.0%
4,300 openings / yr

Will AI replace Passenger Attendants? AI replacement risk

23%
Low
Ranked #160 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Passenger Attendants

Key skills

Service Orientation
3.6
Critical Thinking
3.4
Social Perceptiveness
3.2
Monitoring
3.1
Active Listening
3.0
Coordination
3.0
Speaking
3.0
Persuasion
2.9

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
3.9
Transportation
3.5
Public Safety and Security
3.1
English Language
2.6
Psychology
2.5
Education and Training
1.5
Personnel and Human Resources
1.3
Mechanical
1.1

What the work involves

Thinking CreativelyTraining and Teaching OthersMaking Decisions and Solving ProblemsCommunicating with Supervisors, Peers, or SubordinatesAssisting and Caring for OthersPerforming for or Working Directly with the PublicUpdating and Using Relevant KnowledgeHandling and Moving Objects

Important abilities

Oral ExpressionSpeech ClarityOral ComprehensionSpeech RecognitionProblem SensitivitySelective Attention

Training before entry

Related work experience

None
74%
Up to 1 month
18%
6–12 months
7%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.