Shigoto Zukan
日本語

Will AI replace public safety telecommunicators?AI replacement risk 65% and how the work is changing

United States Logistics Confidence ★★★★★

Median annual pay
$53,040
25th–75th pct. $45,210–$64,260
Top pay (est.)
$103,800
Top 10% $79,830
Pay in 5 years
$60,100est.
2031
Pay in 10 years
$68,100est.
$58,600–$79,100
Outlook score
42/100
★★☆☆☆ Below average
AI replacement risk
65%
High
Job growth (10 yr)
+3.7%
9,000 openings / yr

Will AI replace Public Safety Telecommunicators? AI replacement risk

65%
High
Ranked #699 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Public Safety Telecommunicators

Key skills

Social Perceptiveness
4.0
Speaking
4.0
Active Listening
4.0
Critical Thinking
3.9
Reading Comprehension
3.8
Coordination
3.8
Service Orientation
3.4
Monitoring
3.2

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
6.4
English Language
4.8
Administrative
4.8
Computers and Electronics
4.7
Psychology
4.7
Public Safety and Security
4.3
Communications and Media
4.3
Law and Government
4.2

What the work involves

Communicating with People Outside the OrganizationUpdating and Using Relevant KnowledgeCommunicating with Supervisors, Peers, or SubordinatesMaking Decisions and Solving ProblemsProcessing InformationDocumenting/Recording InformationPerforming for or Working Directly with the PublicAssisting and Caring for Others

Important abilities

Speech RecognitionSpeech ClarityOral ExpressionOral ComprehensionProblem SensitivitySelective Attention

Education of workers

High school diploma
63%
Post-secondary certificate
11%
Associate's degree
10%
Bachelor's degree
5%

Training before entry

1–3 months
26%
3–6 months
26%
6–12 months
22%
None / short demo
10%
1–2 years
6%

Related work experience

None
59%
1–2 years
22%
6–12 months
10%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.