Shigoto Zukan
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How to become public safety telecommunicatorseducation, training, experience and the steps to enter

United States Logistics Confidence ★★★★★

Median annual pay
$53,040
25th–75th pct. $45,210–$64,260
Top pay (est.)
$103,800
Top 10% $79,830
Pay in 5 years
$60,100est.
2031
Pay in 10 years
$68,100est.
$58,600–$79,100
Outlook score
42/100
★★☆☆☆ Below average
AI replacement risk
65%
High
Job growth (10 yr)
+3.7%
9,000 openings / yr

How to become public safety telecommunicators

Typical education
High school diploma or equivalent
BLS
Related experience
None
On-the-job training
Moderate-term on-the-job training

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for Public Safety Telecommunicators

Key skills

Social Perceptiveness
4.0
Speaking
4.0
Active Listening
4.0
Critical Thinking
3.9
Reading Comprehension
3.8
Coordination
3.8
Service Orientation
3.4
Monitoring
3.2

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
6.4
English Language
4.8
Administrative
4.8
Computers and Electronics
4.7
Psychology
4.7
Public Safety and Security
4.3
Communications and Media
4.3
Law and Government
4.2

What the work involves

Communicating with People Outside the OrganizationUpdating and Using Relevant KnowledgeCommunicating with Supervisors, Peers, or SubordinatesMaking Decisions and Solving ProblemsProcessing InformationDocumenting/Recording InformationPerforming for or Working Directly with the PublicAssisting and Caring for Others

Important abilities

Speech RecognitionSpeech ClarityOral ExpressionOral ComprehensionProblem SensitivitySelective Attention

Education of workers

High school diploma
63%
Post-secondary certificate
11%
Associate's degree
10%
Bachelor's degree
5%

Training before entry

1–3 months
26%
3–6 months
26%
6–12 months
22%
None / short demo
10%
1–2 years
6%

Related work experience

None
59%
1–2 years
22%
6–12 months
10%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Career path and how to earn more as public safety telecommunicators

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.