Shigoto Zukan
日本語

Will AI replace telemarketers?AI replacement risk 61% and how the work is changing

United States Sales Confidence ★★★★★

Median annual pay
$35,450
25th–75th pct. $29,640–$40,230
Top pay (est.)
$65,500
Top 10% $50,350
Pay in 5 years
$38,900est.
2031
Pay in 10 years
$42,700est.
$36,700–$49,500
Outlook score
23/100
★☆☆☆☆ Weak
AI replacement risk
61%
High
Job growth (10 yr)
−21.4%
5,800 openings / yr

Will AI replace Telemarketers? AI replacement risk

61%
High
Ranked #655 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Telemarketers

Key skills

Active Listening
3.9
Speaking
3.8
Persuasion
3.6
Reading Comprehension
3.2
Service Orientation
3.1
Critical Thinking
3.1
Social Perceptiveness
3.0
Negotiation
2.6

O*NET skill level ratings (0–7).

Key knowledge areas

Sales and Marketing
4.8
Customer and Personal Service
4.2
English Language
3.8
Administrative
3.6
Computers and Electronics
3.2
Communications and Media
2.8
Administration and Management
2.5
Law and Government
2.4

What the work involves

Selling or Influencing OthersUpdating and Using Relevant KnowledgeCommunicating with People Outside the OrganizationGetting InformationEstablishing and Maintaining Interpersonal RelationshipsCommunicating with Supervisors, Peers, or SubordinatesOrganizing, Planning, and Prioritizing WorkMaking Decisions and Solving Problems

Important abilities

Speech ClarityOral ExpressionOral ComprehensionSpeech RecognitionNear VisionWritten Comprehension

Education of workers

High school diploma
39%
Some college
37%
Less than high school
20%
Associate's degree
3%

Training before entry

Up to 1 month
50%
1–3 months
22%
6–12 months
9%
2–4 years
8%
1–2 years
5%
None / short demo
3%
3–6 months
3%

Related work experience

None
53%
1–2 years
13%
3–6 months
11%
6–12 months
11%
2–4 years
5%
1–3 months
3%
6–8 years
3%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.