Will AI replace 一般事務?AI replacement risk 87% and how the work is changing

Japan Office & Admin Confidence ★★★★★

Average annual pay
¥5.41M
≈ $34,429
Top pay (est.)
¥9.26M
Top 10% ¥7.97M
Pay in 5 years
¥5.67Mest.
2031
Pay in 10 years
¥5.94Mest.
¥5.11M–¥6.90M
Outlook score
38/100
★★☆☆☆ Below average
AI replacement risk
87%
Very high
Labor demand
Low
Openings-to-applicants 0.34x

Will AI replace 一般事務? AI replacement risk

87%
Very high
Ranked #534 safest from AI among all Japanese occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for 一般事務

Key skills

Active Listening
3.2
Writing
3.1
Speaking
2.9
Reading Comprehension
2.9
Instructing
2.1
Coordination
2.0
Time Management
2.0
Social Perceptiveness
1.9

Skill levels from the MHLW job tag worker survey.

Key knowledge areas

Administrative
2.6
English Language
1.3
Customer and Personal Service
1.0
Communications and Media
0.8
Public Safety and Security
0.7
Economics and Accounting
0.7
Personnel and Human Resources
0.7
Law and Government
0.6

What the work involves

Working with ComputersCommunicating with Supervisors, Peers, or SubordinatesEstablishing and Maintaining Interpersonal RelationshipsOrganizing, Planning, and Prioritizing WorkCommunicating with People Outside the OrganizationProcessing InformationGetting InformationDocumenting/Recording Information

Important abilities

Problem SensitivityWritten ExpressionWritten ComprehensionOral ComprehensionOral ExpressionMemorization

Licenses and certifications (Japan)

Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.

Education of workers

Training before entry

Related work experience

Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience, licenses)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Nov 1, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.