Will AI replace insurance claims and policy processing clerks?AI replacement risk 89% and how the work is changing

United States Office & Admin Confidence ★★★★★

Median annual pay

$49,230

25th–75th pct. $44,270–$60,490

Top pay (est.)

$95,700

Top 10% $73,590

Pay in 5 years

$53,100est.

2031

Pay in 10 years

$57,300est.

$49,300–$66,600

Outlook score

23/100

★☆☆☆☆ Weak

AI replacement risk

89%

Very high

Job growth (10 yr)

−1.9%

18K openings / yr

Will AI replace Insurance Claims and Policy Processing Clerks? AI replacement risk

89%

Very high

Ranked #832 safest from AI among all U.S. occupations

Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Insurance Claims and Policy Processing Clerks

Key skills

Reading Comprehension

3.5

Active Listening

3.5

Critical Thinking

3.4

Service Orientation

3.2

Speaking

3.2

Writing

3.1

Time Management

3.0

Social Perceptiveness

2.9

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service

5.2

Administrative

5.0

Computers and Electronics

3.5

English Language

3.4

Mathematics

3.0

Administration and Management

2.4

Communications and Media

2.3

Education and Training

1.9

What the work involves

Updating and Using Relevant KnowledgeProcessing InformationEstablishing and Maintaining Interpersonal RelationshipsOrganizing, Planning, and Prioritizing WorkGetting InformationCommunicating with Supervisors, Peers, or SubordinatesEvaluating Information to Determine Compliance with StandardsMaking Decisions and Solving Problems

Important abilities

Near VisionSpeech RecognitionWritten ComprehensionOral ExpressionOral ComprehensionWritten Expression

Education of workers

High school diploma

55%

Associate's degree

21%

Some college

Post-secondary certificate

Bachelor's degree

Training before entry

Up to 1 month

43%

None / short demo

24%

1–3 months

14%

3–6 months

10%

6–12 months

2–4 years

1–2 years

Related work experience

1–2 years

38%

2–4 years

20%

6–12 months

12%

3–6 months

10%

None

10%

4–6 years

1–3 months

Up to 1 month

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Customer Service Representatives Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.	$44,770	28/100	77%
2	Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.	$45,010	24/100	83%
3	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	$47,540	24/100	84%
4	First-Line Supervisors of Office and Administrative Support Workers Directly supervise and coordinate the activities of clerical and administrative support workers.	$69,500	40/100	80%
5	Medical Secretaries and Administrative Assistants Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.	$45,930	41/100	76%
6	Receptionists and Information Clerks Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.	$38,010	29/100	73%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.