First-Line Supervisors of Office and Administrative Support Workers
Also called: Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager, Accounts Payable Supervisor, Accounts Receivable Manager
Directly supervise and coordinate the activities of clerical and administrative support workers.
What First-Line Supervisors of Office and Administrative Support Workers do
Typical tasks
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Typical path into the job (BLS)
First-Line Supervisors of Office and Administrative Support Workers salary
The median annual wage for First-Line Supervisors of Office and Administrative Support Workers is $69,500 (BLS OEWS May 2025; BLS Employment Projections 2025–35, national). The lowest 10 percent earn less than $45,610 and the highest 10 percent earn more than $104,710. The mean annual wage is $73,490.
The mean hourly wage of $35.00 is 4.8× the federal minimum wage of $7.25. State minimums are higher in most large states. Minimum wage by state →
How does your pay compare with people your age?
Your numbers are not sent or stored. The comparison uses this occupation's BLS wage percentiles, adjusted for age with BLS median weekly earnings by age group (Q3 2026).
Pay by percentile
Annual wage percentiles from the BLS Occupational Employment and Wage Statistics (OEWS). Percentiles are a good proxy for pay by experience.
Projected pay for First-Line Supervisors of Office and Administrative Support Workers (3, 5 and 10 years)est.
Today $69,500 → in 3 years $73,500 → in 5 years $76,400 → in 10 years $83,900 (10-year range $72,200–$97,400). The model assumes pay growth of +1.9% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (BLS projected employment growth), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for First-Line Supervisors of Office and Administrative Support Workers
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace First-Line Supervisors of Office and Administrative Support Workers? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for First-Line Supervisors of Office and Administrative Support Workers
Employment projections are from the BLS Employment Projections program (2025–35). Annual openings include both new jobs and replacement of workers who leave the occupation.
Skills, education and requirements for First-Line Supervisors of Office and Administrative Support Workers
Key skills
O*NET skill level ratings (0–7).
Key knowledge areas
What the work involves
Important abilities
Education of workers
Training before entry
Related work experience
Job Zone 3 — medium preparation needed (O*NET)
Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)
How to become First-Line Supervisors of Office and Administrative Support Workers
A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.
Career path and how to earn more as First-Line Supervisors of Office and Administrative Support Workers
Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.