How to become First-Line Supervisors of Office and Administrative Support Workerseducation, training, experience and the steps to enter

United States Office & Admin Confidence ★★★★★

Median annual pay

$69,500

25th–75th pct. $55,950–$85,090

Top pay (est.)

$136,100

Top 10% $104,710

Pay in 5 years

$76,400est.

2031

Pay in 10 years

$83,900est.

$72,200–$97,400

Outlook score

40/100

★★☆☆☆ Below average

AI replacement risk

80%

High

Job growth (10 yr)

+0.1%

127K openings / yr

How to become First-Line Supervisors of Office and Administrative Support Workers

Typical education

High school diploma or equivalent

BLS

Related experience

Less than 5 years

On-the-job training

None

A step-by-step guide for this occupation is being prepared. The education, training and experience data above show the typical path.

Skills, education and requirements for First-Line Supervisors of Office and Administrative Support Workers

Key skills

Speaking

4.0

Monitoring

4.0

Active Listening

3.9

Social Perceptiveness

3.9

Critical Thinking

3.9

Management of Personnel Resources

3.8

Coordination

3.8

Time Management

3.8

O*NET skill level ratings (0–7).

Key knowledge areas

Administrative

5.0

Customer and Personal Service

4.9

Computers and Electronics

4.2

Administration and Management

4.1

English Language

3.8

Education and Training

3.6

Mathematics

3.6

Personnel and Human Resources

3.4

What the work involves

Organizing, Planning, and Prioritizing WorkResolving Conflicts and Negotiating with OthersProcessing InformationCoaching and Developing OthersEstablishing and Maintaining Interpersonal RelationshipsCommunicating with Supervisors, Peers, or SubordinatesGuiding, Directing, and Motivating SubordinatesCoordinating the Work and Activities of Others

Important abilities

Oral ExpressionOral ComprehensionWritten ExpressionWritten ComprehensionSpeech ClarityDeductive Reasoning

Education of workers

Bachelor's degree

45%

High school diploma

23%

Some college

20%

Associate's degree

10%

Master's degree

Training before entry

Up to 1 month

28%

1–3 months

27%

6–12 months

16%

4–10 years

14%

3–6 months

1–2 years

None / short demo

Related work experience

4–6 years

44%

1–2 years

16%

2–4 years

15%

None

12%

Over 10 years

6–12 months

8–10 years

Up to 1 month

3–6 months

Job Zone 3 — medium preparation needed (O*NET)

Difficulty of entry: ★★★☆☆ Moderate (from education, training, experience and Job Zone)

Career path and how to earn more as First-Line Supervisors of Office and Administrative Support Workers

Career-path guidance is being prepared. Pay by percentile is shown in the Pay section.

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Customer Service Representatives Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.	$44,770	28/100	77%
2	Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.	$45,010	24/100	83%
3	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	$47,540	24/100	84%
4	Medical Secretaries and Administrative Assistants Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.	$45,930	41/100	76%
5	Receptionists and Information Clerks Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.	$38,010	29/100	73%
6	Executive Secretaries and Executive Administrative Assistants Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.	$76,590	39/100	85%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.