Will AI replace order clerks?AI replacement risk 78% and how the work is changing

United States Office & Admin Confidence ★★★★★

Median annual pay

$46,170

25th–75th pct. $39,660–$54,310

Top pay (est.)

$82,600

Top 10% $63,530

Pay in 5 years

$49,400est.

2031

Pay in 10 years

$52,800est.

$45,400–$61,400

Outlook score

23/100

★☆☆☆☆ Weak

AI replacement risk

78%

High

Job growth (10 yr)

−17.5%

6,300 openings / yr

Will AI replace Order Clerks? AI replacement risk

78%

High

Ranked #784 safest from AI among all U.S. occupations

Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Order Clerks

Key skills

Active Listening

3.6

Speaking

3.5

Critical Thinking

3.5

Reading Comprehension

3.5

Service Orientation

3.2

Persuasion

3.0

Social Perceptiveness

3.0

Coordination

3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service

5.3

Education and Training

5.1

Computers and Electronics

4.9

Production and Processing

4.7

English Language

4.4

Administrative

4.3

Mathematics

4.2

Public Safety and Security

4.0

What the work involves

Communicating with Supervisors, Peers, or SubordinatesUpdating and Using Relevant KnowledgeOrganizing, Planning, and Prioritizing WorkProcessing InformationEstablishing and Maintaining Interpersonal RelationshipsGetting InformationPerforming Administrative ActivitiesResolving Conflicts and Negotiating with Others

Important abilities

Near VisionOral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten Comprehension

Education of workers

High school diploma

63%

Post-secondary certificate

24%

Bachelor's degree

12%

Training before entry

3–6 months

29%

1–2 years

24%

1–3 months

11%

6–12 months

Related work experience

Over 10 years

14%

None

13%

3–6 months

11%

2–4 years

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Customer Service Representatives Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.	$44,770	28/100	77%
2	Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.	$45,010	24/100	83%
3	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	$47,540	24/100	84%
4	First-Line Supervisors of Office and Administrative Support Workers Directly supervise and coordinate the activities of clerical and administrative support workers.	$69,500	40/100	80%
5	Medical Secretaries and Administrative Assistants Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.	$45,930	41/100	76%
6	Receptionists and Information Clerks Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.	$38,010	29/100	73%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.