Will AI replace eligibility interviewers, government programs?AI replacement risk 85% and how the work is changing

United States Office & Admin Confidence ★★★★★

Median annual pay

$54,210

25th–75th pct. $45,910–$63,610

Top pay (est.)

$97,100

Top 10% $74,690

Pay in 5 years

$59,400est.

2031

Pay in 10 years

$65,000est.

$55,900–$75,500

Outlook score

32/100

★★☆☆☆ Below average

AI replacement risk

85%

Very high

Job growth (10 yr)

+1.6%

13K openings / yr

Will AI replace Eligibility Interviewers, Government Programs? AI replacement risk

85%

Very high

Ranked #820 safest from AI among all U.S. occupations

Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Eligibility Interviewers, Government Programs

Key skills

Speaking

4.2

Active Listening

4.1

Reading Comprehension

4.0

Writing

3.9

Social Perceptiveness

3.9

Service Orientation

3.6

Critical Thinking

3.6

Judgment and Decision Making

3.2

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service

6.3

Administrative

4.7

English Language

4.1

Education and Training

3.8

Administration and Management

3.8

Computers and Electronics

3.6

Personnel and Human Resources

3.5

Mathematics

3.2

What the work involves

Performing for or Working Directly with the PublicUpdating and Using Relevant KnowledgeEvaluating Information to Determine Compliance with StandardsProcessing InformationCommunicating with Supervisors, Peers, or SubordinatesOrganizing, Planning, and Prioritizing WorkMaking Decisions and Solving ProblemsGetting Information

Important abilities

Oral ExpressionSpeech ClarityOral ComprehensionSpeech RecognitionWritten ExpressionWritten Comprehension

Education of workers

High school diploma

26%

Bachelor's degree

24%

Associate's degree

24%

Some college

19%

Master's degree

Training before entry

6–12 months

31%

3–6 months

24%

1–3 months

22%

1–2 years

18%

None / short demo

Related work experience

1–2 years

36%

None

24%

2–4 years

21%

6–12 months

15%

Up to 1 month

3–6 months

Job Zone 3 — medium preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Customer Service Representatives Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.	$44,770	28/100	77%
2	Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.	$45,010	24/100	83%
3	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	$47,540	24/100	84%
4	First-Line Supervisors of Office and Administrative Support Workers Directly supervise and coordinate the activities of clerical and administrative support workers.	$69,500	40/100	80%
5	Medical Secretaries and Administrative Assistants Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.	$45,930	41/100	76%
6	Receptionists and Information Clerks Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.	$38,010	29/100	73%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.