Will AI replace Reservation and Transportation Ticket Agents and Travel Clerks?AI replacement risk 69% and how the work is changing

United States Office & Admin Confidence ★★★★★

Median annual pay
$44,390
25th–75th pct. $37,850–$59,640
Top pay (est.)
$101,600
Top 10% $78,150
Pay in 5 years
$49,900est.
2031
Pay in 10 years
$56,000est.
$48,200–$65,000
Outlook score
35/100
★★☆☆☆ Below average
AI replacement risk
69%
High
Job growth (10 yr)
+2.5%
12K openings / yr

Will AI replace Reservation and Transportation Ticket Agents and Travel Clerks? AI replacement risk

69%
High
Ranked #731 safest from AI among all U.S. occupations
Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Reservation and Transportation Ticket Agents and Travel Clerks

Key skills

Active Listening
4.0
Service Orientation
3.8
Critical Thinking
3.6
Speaking
3.2
Social Perceptiveness
3.1
Reading Comprehension
3.1
Persuasion
3.0
Coordination
3.0

O*NET skill level ratings (0–7).

Key knowledge areas

Customer and Personal Service
5.4
Transportation
4.1
Computers and Electronics
4.1
Geography
4.1
English Language
3.7
Psychology
3.4
Sales and Marketing
3.2
Law and Government
3.1

What the work involves

Organizing, Planning, and Prioritizing WorkUpdating and Using Relevant KnowledgeEstablishing and Maintaining Interpersonal RelationshipsPerforming for or Working Directly with the PublicGetting InformationPerforming Administrative ActivitiesCommunicating with People Outside the OrganizationDocumenting/Recording Information

Important abilities

Speech ClarityOral ExpressionNear VisionSpeech RecognitionOral ComprehensionWritten Comprehension

Education of workers

Less than high school
9%
Associate's degree
2%

Training before entry

Up to 1 month
45%
6–12 months
17%
None / short demo
9%
1–3 months
8%

Related work experience

None
58%
2–4 years
17%
6–12 months
17%
1–2 years
7%
3–6 months
1%

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★☆☆☆☆ Easy to enter (from education, training, experience and Job Zone)

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.