Shigoto Zukan
日本語

How to become 通信販売受付事務education, training, experience, licenses and the steps to enter

Japan Office & Admin Confidence ★★★★★

Average annual pay
¥4.07M
≈ $25,884
Top pay (est.)
¥6.65M
Top 10% ¥5.79M
Pay in 5 years
¥4.30Mest.
2031
Pay in 10 years
¥4.54Mest.
¥3.90M–¥5.27M
Outlook score
29/100
★☆☆☆☆ Weak
AI replacement risk
82%
Very high
Labor demand
Low
Openings-to-applicants 0.34x

How to become 通信販売受付事務

The typical path in Japan is shown by the education, training and experience of current workers above and in the Japanese guidance below. A detailed English guide for this occupation is being prepared.

Guidance from job tag (Japanese)
入職にあたって、特に学歴や資格は必要とされない。
　採用は、学校を通じた求人などによるほか、中途採用を行う企業もある。
　入職後、数週間程度は働きながら仕事を覚える。実際の対応を通じて得た様々な経験を生かしていくことによって、通信販売における実務や顧客対応力を磨くことができる。
　関連資格として、「消費生活アドバイザー」を持っていると役に立つ場合がある。
　顧客と直接応対するため、丁寧で誠実な対応が求められる。また、顧客を待たせたりミスを起こさないよう正確ですばやい事務処理能力、機転の利く判断力などがあることが望まれる。

Skills, education and requirements for 通信販売受付事務

Key skills

Active Listening
4.8
Speaking
4.0
Writing
3.6
Reading Comprehension
3.5
Social Perceptiveness
3.1
Instructing
2.9
Persuasion
2.9
Negotiation
2.6

Skill levels from the MHLW job tag worker survey.

Key knowledge areas

Customer and Personal Service
2.7
Administrative
1.9
Sales and Marketing
1.9
English Language
1.6
Transportation
1.2
Communications and Media
1.1
Public Safety and Security
0.8
Telecommunications
0.8

What the work involves

Working with ComputersCommunicating with Supervisors, Peers, or SubordinatesEvaluating Information to Determine Compliance with StandardsProcessing InformationUpdating and Using Relevant KnowledgeIdentifying Objects, Actions, and EventsOrganizing, Planning, and Prioritizing WorkJudging the Qualities of Objects, Services, or People

Important abilities

Problem SensitivityOral ComprehensionWritten ExpressionOral ExpressionWritten ComprehensionTime Sharing

Licenses and certifications (Japan)

Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.

Education of workers

Training before entry

Related work experience

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience, licenses)

Career path and how to earn more as 通信販売受付事務

Career-path guidance is being prepared. Pay by experience is shown in the Pay section.

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data
Sources: Basic Survey on Wage Structure (2025), Population Census and Hello Work employment statistics as published on the MHLW job tag site (retrieved Oct 31, 2026); Occupational Information Database (JILPT). Pay ranges, projections and scores are Shigoto Zukan estimates.