通信販売受付事務 通信販売受付事務
What 通信販売受付事務 do
An English description is being prepared. Japanese description:
顧客から受けた注文は、コンピュータに入力する。入力したデータは配送伝票となり、商品を発送する部門へ送られる。商品は物流倉庫を通じて出荷され、顧客の手元に届く。顧客の注文内容に関するデータや問い合わせの内容は記録としてコンピュータに入力し、整理分類して、後の販売等に役立つデータとなる。
なお、インターネット上の大手通信販売サイト等では上記の受注、伝達、記録がシステムにより自動化されている場合もある。
この他、取り扱っている商品やサービスに関する問い合わせや資料請求に対応したり、住所や電話番号の変更があった 場合には適切に処理をする。顧客からのクレームや苦情があった場合に対応するなど顧客と会社とのコミュニケーションの窓口的な役割も果たす。
顧客からの生の声を吸い上げる部門として、商品企画や広告制作などの部署と連携をとることが重要な仕事である。
◇ よく使う道具、機材、情報技術等
電話、FAX、インターネット、チャットツール、パソコン
Employment type of workers
通信販売受付事務 salary
The average annual pay for 通信販売受付事務 in Japan is ¥4.07M (≈ $25,884; Basic Survey on Wage Structure (2025), national). The estimated median is ¥3.79M, the typical range is ¥2.92M–¥6.65M and the top 10% earn about ¥5.79M.
How does your pay compare with people your age?
Your numbers are not sent or stored. The distribution is estimated from Japan's national wage statistics, including pay differences by age.
Pay by ageest.
Estimated from the average pay and average age (43.6) using the age-wage curve of the Basic Survey on Wage Structure.
Pay by experienceest.
Pay by employment typeest.
The average hourly wage of ¥2,068 is 1.8× Japan's national average minimum wage of ¥1,177 (fiscal 2026). Minimum wage by prefecture →
Japanese pay is shown in yen (¥5.57M = 5.57 million yen ≈ 557万円). Dollar figures use the current rate of 157.25 yen per dollar and are for reference only; purchasing power differs.
Pay over time
| Year | Average pay | Employment | Openings ratio |
|---|---|---|---|
| 2021 | ¥3.49M | — | — |
| 2022 | ¥3.70M | — | — |
| 2023 | ¥3.67M | — | 0.36x |
| 2024 | ¥3.94M | — | 0.35x |
| 2025 | ¥4.07M | — | 0.34x |
Projected pay for 通信販売受付事務 (3, 5 and 10 years)est.
Today ¥4.07M → in 3 years ¥4.20M → in 5 years ¥4.30M → in 10 years ¥4.54M (10-year range ¥3.90M–¥5.27M). The model assumes pay growth of +1.1% per year.
What drives the annual growth rate
Projected pay = current pay × (1 + annual growth)^years. The annual growth rate starts from a base wage-growth rate and adds or subtracts labor demand (the job-openings-to-applicants ratio), wage momentum and AI replacement risk for each occupation. Projections are not guarantees. How it is calculated →
Outlook score for 通信販売受付事務
Each component is a percentile rank among all occupations in the same country (0–100). Weights: labor demand 25, wage momentum / openings 15, pay level 15, AI resistance 25, aging workforce 10 (Japan only), entry barrier 10.
Will AI replace 通信販売受付事務? AI replacement risk
How AI is changing this job
A written analysis for this occupation is being prepared.
AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using the MHLW job tag survey on work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →
Labor demand for 通信販売受付事務
A ratio above 1.0 means there are more job openings than applicants (a labor shortage). The 5- and 10-year figures are estimates from the openings ratio, wage momentum and AI replacement risk.
The same job in the United States
| 通信販売受付事務 Japan | Customer Service Representatives United States | |
|---|---|---|
| Median / average pay | ¥4.07M ≈ $25,884 | $44,770 |
| Pay in 10 years (est.) | ¥4.54M | $53,100 |
| Outlook score | 29 | 28 |
| AI replacement risk | 82% Very high | 77% High |
| Workers | — | 2.6M |
Matched by occupation (SOC code). Yen converted at 157.25 JPY/USD for reference; Japanese figures are averages, U.S. figures are medians, and the surveys define occupations differently.
Skills, education and requirements for 通信販売受付事務
Key skills
Skill levels from the MHLW job tag worker survey.
Key knowledge areas
What the work involves
Important abilities
Licenses and certifications (Japan)
- 消費生活アドバイザー
Related qualifications listed on job tag (names in Japanese). Some are mandatory, others recommended.
Education of workers
Training before entry
Related work experience
Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience, licenses)
How to become 通信販売受付事務
The typical path in Japan is shown by the education, training and experience of current workers above and in the Japanese guidance below. A detailed English guide for this occupation is being prepared.
Guidance from job tag (Japanese)
採用は、学校を通じた求人などによるほか、中途採用を行う企業もある。
入職後、数週間程度は働きながら仕事を覚える。実際の対応を通じて得た様々な経験を生かしていくことによって、通信販売における実務や顧客対応力を磨くことができる。
関連資格として、「消費生活アドバイザー」を持っていると役に立つ場合がある。
顧客と直接応対するため、丁寧で誠実な対応が求められる。また、顧客を待たせたりミスを起こさないよう正確ですばやい事務処理能力、機転の利く判断力などがあることが望まれる。
Career path and how to earn more as 通信販売受付事務
Career-path guidance is being prepared. Pay by experience is shown in the Pay section.