Will AI replace correspondence clerks?AI replacement risk 88% and how the work is changing

United States Office & Admin Confidence ★★★★★

Median annual pay

$46,800

25th–75th pct. $38,610–$56,090

Top pay (est.)

$83,900

Top 10% $64,510

Pay in 5 years

$50,100est.

2031

Pay in 10 years

$53,700est.

$46,200–$62,300

Outlook score

28/100

★☆☆☆☆ Weak

AI replacement risk

88%

Very high

Job growth (10 yr)

−5.6%

500 openings / yr

Will AI replace Correspondence Clerks? AI replacement risk

88%

Very high

Ranked #830 safest from AI among all U.S. occupations

Very lowLowModerateHighVery high

How AI is changing this job

A written analysis for this occupation is being prepared.

AI replacement risk compares the parts of a job that are easy to hand to AI or software (processing information, documentation, repetitive computer work) with the parts that are hard to automate (physical work, working closely with people, judgment in unpredictable settings), using O*NET work activities, work context, skills and knowledge. The result is a relative position among all occupations in the country, scaled to 0–100%. Methodology →

Skills, education and requirements for Correspondence Clerks

Key skills

Writing

4.1

Reading Comprehension

4.0

Active Listening

3.9

Critical Thinking

3.8

Speaking

3.5

Judgment and Decision Making

3.0

Service Orientation

3.0

Social Perceptiveness

2.9

O*NET skill level ratings (0–7).

Key knowledge areas

Administrative

5.5

Economics and Accounting

4.0

Customer and Personal Service

3.9

Computers and Electronics

3.8

English Language

3.8

Mathematics

3.8

Administration and Management

3.3

Law and Government

2.8

What the work involves

Organizing, Planning, and Prioritizing WorkEstablishing and Maintaining Interpersonal RelationshipsProcessing InformationPerforming Administrative ActivitiesCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationWorking with ComputersUpdating and Using Relevant Knowledge

Important abilities

Written ExpressionWritten ComprehensionOral ExpressionOral ComprehensionNear VisionFluency of Ideas

Education of workers

High school diploma

43%

Associate's degree

28%

Some college

17%

Bachelor's degree

12%

Training before entry

1–2 years

42%

1–3 months

33%

None / short demo

14%

Up to 1 month

6–12 months

Related work experience

2–4 years

35%

4–6 years

19%

6–12 months

17%

1–2 years

16%

Over 10 years

None

8–10 years

Job Zone 2 — some preparation needed (O*NET)

Difficulty of entry: ★★☆☆☆ Fairly easy (from education, training, experience and Job Zone)

Related occupations

	Occupation	Pay	Outlook	AI risk
1	Customer Service Representatives Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.	$44,770	28/100	77%
2	Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.	$45,010	24/100	83%
3	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	$47,540	24/100	84%
4	First-Line Supervisors of Office and Administrative Support Workers Directly supervise and coordinate the activities of clerical and administrative support workers.	$69,500	40/100	80%
5	Medical Secretaries and Administrative Assistants Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.	$45,930	41/100	76%
6	Receptionists and Information Clerks Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.	$38,010	29/100	73%

Pay and employment figures are national statistics. Projected pay, outlook scores and AI replacement risk are estimates from the Shigoto Zukan model, not guarantees. To request a correction, use the contact form. How to read the data

Sources: BLS OEWS May 2025; BLS Employment Projections 2025–35; O*NET 31.0 Database by USDOL/ETA (CC BY 4.0), modified by Shigoto Zukan. Pay ranges, projections and scores are Shigoto Zukan estimates.